How can we help?
Whether you're shopping local or selling what you grow, raise, bake, make, or create, we're here to help you use From Our Place.
Account & Sign-In Help
Need help accessing your account or resetting your password? Use the Forgot Password option on the sign-in screen. If you continue to have trouble accessing your account, contact our support team below.
Shopping & Orders
From Our Place connects customers with independent farmers, producers, makers, artisans, and other local sellers. Order details and available fulfillment options can be viewed within the app.
Pickup, Delivery & Shipping
Fulfillment options vary by seller and product. Depending on what a seller offers, products may be available for pickup, local delivery, shipping, or a combination of these options.
Producer & Storefront Support
Producers and makers can use From Our Place to manage their storefront, products, orders, and available fulfillment options. If you're having trouble with your producer account or storefront, contact us for assistance.
Payments & Payouts
Payment processing is securely handled through Stripe. From Our Place does not store customers' full payment card information. Producers completing payment or payout setup may be directed to Stripe's secure onboarding experience.
Privacy & Account Data
To learn more about how From Our Place handles personal information, please review our Privacy Policy. For questions about your information or account, contact our support team.
Still Need Help?
Contact the From Our Place support team and we'll help you with your account, order, storefront, or other app-related questions.
Email: YOUR-SUPPORT-EMAIL